Agent Activity Monitor

Monitoring Settings

Timezone Idle threshold (minutes) Missed calls threshold Missed calls window (workdays) Workday start Workday end

Holidays mode Manual holidays (YYYY-MM-DD, comma-separated)

Repeat interval (minutes) Repeat limit

Report times (HH:mm, comma-separated)

Monitored agents Notification recipients

Host Port Secure User Password From

Agent	Total Idle	Current Idle	Episodes	Max Idle	Missed Calls	Idle Breach	Missed Breach	Last Activity

Opened At	Agent ID	Type	Status	Current	Threshold	Alerts Sent

Sent At	Channel	Recipient	Status	Error